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BC4K Trailer of Hope
Security and Protection
By using our website you:
consent to personal information you provide for us to register you on our website, being used for that purpose;
- consent to the creation and maintenance of a database record about you;
The points above and this privacy statement referring to the use of www.brisbaneconvoyforkids.com.au.
We are committed to safeguarding the privacy of our customers. We appreciate that as our customer, you trust us with your personal information.
In handling your personal information, we are bound by the National Privacy Principles in the Privacy Act and, where applicable, the policies and codes of industry groups to which we belong. This policy explains our general practices in handling personal information. If you need further information, have questions about our privacy practices or wish to gain access to your personal information, please contact us on 0459 543 343.
Collecting your personal information
We collect personal information for the purposes of providing information and other services to you. We may use your personal information (other than sensitive information) to enable us to send you information about events we associate you with and services from time to time. We will not share your information with ANY 3rd party. The personal information collected may be used or disclosed by us for a secondary purpose related to the above purposes, but only if you would reasonably expect us to use or disclose the information for this secondary purpose. However for sensitive information, the secondary purpose must be directly related to the purposes above. If we request personal information about you, and you do not provide it, we may not be able to provide the correct information or service requested. The details of exactly what types of personal information we collect can be found on the forms we ask you to complete, on our website and in the questions we ask, for example, your e-mail address, name, address, date of birth and gender.
Disclosing your personal information
We do not disclose your personal information to any other user of this website or any 2nd or 3rd party.
Access to your personal information
You can request access to your personal information by contacting us. If accessing your personal information will take an extended period of time, we will inform you of any likely delay.
The National Privacy Principles outline circumstances under which we may not agree to allow you access to some or all of your personal information. In such cases, we will give you a reason for our decision. We may charge for the cost of providing access to your personal information. We will inform you if such a charge applies before we proceed with your request.
Use of images provided on this website remain the Property of Brisbane Convoy for Kids Inc.
Re-use of any image is strictly prohibited and considered illegal to use without our written permission.
By participating in any event held by Brisbane Convoy for Kids Inc you grant approval for Brisbane Convoy for Kids Inc. to use images taken during the event to be used for promotional purposes.
Whilst we take care not to display inappropriate images, we cannot control all content in some images.
You have a right to request any image you feel is inappropriate to be removed.
Your request must be in writing and must contain contact details.
Accuracy of your personal information
We will take reasonable steps to ensure that any personal information we hold about you is accurate, complete and up-to date.
We will take reasonable steps to protect any personal information we hold about you from misuse, loss or unauthorised access, modification or disclosure. We have information security policies in place for both computer records and for our paper files, which aim to minimise the risk of unauthorised access to your personal information. Please contact us if you want further information about our security practices. Please notify us immediately if you become aware of any unauthorised use of this website by an Internet user or any other breach of security.
Use of e-mail
If you send us an e-mail we may preserve the content if we consider it necessary to do so. Any personal information contained in your e-mail, including your e-mail address may be used to assist us to provide information and services. You must be aware that e-mails are not necessarily secure and if you have concerns about the security of the contents of an e-mail then you should consider contacting us by other means.
Resolving problems related to your privacy
If you want to report a suspected breach of your privacy, or you do not agree with a decision regarding access to your personal information, please contact us.
We have an internal dispute resolution process to address such issues. Your complaint will be directed to:
- A person who has authority to deal with it; and
- A person who will consider the facts and contact you to help you resolve your complaint as soon as possible usually within 5 business days.
If the matter cannot be resolved it will be referred to the President of this organisation and executive committee or, if we were unable to resolve your complaint you can direct your written complaint to the Federal Privacy Commissioner.
Federal Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Phone 1300 363 992 for the cost of a local call anywhere in Australia.
How to contact us
Phone us on 0429 022612. If we are unable to resolve the matter over the phone we will ask you to put your request in writing.
Write to us at :
Brisbane Convoy for Kids
23 Amity Drive
- You will be requested to send us the full details of your complaint, including any supporting documents and evidence, and explain what you would like us to do.
- Future Changes