The information in this refund policy is subject to, and/or in addition to, any other legal rights you may have under Queensland legislation.
Brisbane Convoy for Kids Inc. is committed to providing high quality products and services. In the event you are not satisfied with your purchase, this refund policy explains when we will give a refund.
We ask that you please choose carefully before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong selection. We will endeavour to work with you in the case of wrong selection to sort out that issue and correctly place your purchase.
The following is supplied by: http://www.fairtrading.qld.gov.au/AboutUs/Your_shopping_rights_-_English.PDF
When can I get a refund?
If there is a problem with goods you have bought, the
store may have to provide a replacement, refund, repair
or other type of ‘remedy’. The type of remedy available
depends on the problem.
What problems should the store fix?
You are entitled to return a faulty item, as goods and
services must be of acceptable quality.
An item is faulty if it:
• does not do what it’s normally supposed to – for
example, my toaster doesn’t toast bread
• has a defect – my toaster’s timer knob fell off soon
after I bought it
• is unacceptable in appearance or finish – my toaster
• is unsafe – sparks fly out of my toaster
• isn’t durable – my toaster broke down only three
months after I bought it
You are not entitled to return an item when:
• the store told you (or displayed a sign) about hidden
defects before you bought it
• you examined the item before buying and didn’t find
defects you should have noticed
• you used the item in an ‘abnormal’ way, or
• you have used the item for a very long time.
I only found out it was faulty after I used it.
You can return a faulty item even if you have:
• worn or used it
• removed the tags or labels, or
• removed it from the original packaging.
I bought a shirt and wore it a few times, but the dye ran
the first time I washed it, even though I followed the
instructions on the label.
It doesn’t match the sample or demo model.
When you buy an item based on a sample or model, it
must match that sample. If the item is so different you
would not have bought it, you are entitled to a refund.
I ordered a couch based on a fabric sample, but when it
arrived, it was a different colour to the sample
It doesn’t match the description.
The item must match its description (for example, on the
label or in a TV commercial). If it is so different from the
description that you would not have bought it, you are
entitled to a refund.
I bought a wallet described as `leather’ in the store’s
catalogue. When I got home, I discovered it was
It doesn’t do what the salesperson said.
You can return an item if it doesn’t do what the
salesperson told you it would.
I bought a watch, which the salesperson said I could use
when diving – but when I wore it in the sea, it filled up
It doesn’t do what I asked for.
You can return an item that doesn’t do a specific job
or achieve a specific purpose if:
• before buying, you told the salesperson what
you wanted it to be able to do, and
• you relied on the store’s advice when choosing
I told a car dealer I wanted a car that could tow my boat.
The dealer sold me one, saying it would do the job. That
night I read the safety manual and found the new car
can’t safely tow any boat.
I changed my mind.
A store doesn’t have to allow you to return an item you
have simply changed your mind about. However, some
stores have their own in-store policy to offer a refund,
exchange or credit note for ‘change-of-mind’ purchases.
I don’t have a receipt.
You need to prove the item was purchased from that
business. If you don’t have the cash register receipt,
you can show, for example:
• a credit card statement
• a lay-by agreement
• a confirmation or receipt number from a phone or
I received it as a gift.
Gift recipients have the same refund rights as customers
who buy directly – but you can only return the item if
you have proof of purchase. See above.
Whilst we make every effort to provide correct information on convoy entries, entry is subject to be completed on the day of the advertised convoy taking place. If extreme weather forces the closure of the event we will post information on this website regarding an alternative date. In most cases the event will continue regardless of weather conditions. Refund for unplanned failure to attend any event/s Brisbane Convoy for Kids Inc advertises is out of our control and will be dealt with on a case by case basis, however a general rule applies under Qld Law above.
We ask you to be at the presentation ceremony on convoy day to collect all trophies and awards. In the event you are unable to be present we will contact you, providing you have supplied correct and up to date contact information. If not collected within 6 months the trophy/s may be re-used at our discretion.