Refund policy


The information in this refund policy is subject to, and/or in addition to, any other legal rights you may have under Queensland legislation.

Brisbane Convoy for Kids Inc. is committed to providing high quality products and services. In the event you are not satisfied with your purchase, this refund policy explains when we will give a refund.

We ask that you please choose carefully before making your purchase, as we do not normally give refunds if you simply change your mind or make a wrong selection. We will endeavour to work with you in the case of wrong selection to sort out that issue and correctly place your purchase.  

Simply contact us on 0459 543 343 by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.  This email address is being protected from spambots. You need JavaScript enabled to view it.  or by mail directed to: The Committee, Brisbane Convoy for Kids Inc., 23 Amity Drive Rothwell, QLD 4022


The following is supplied by:

When can I get a refund?

If there is a problem with goods you have bought, the

store may have to provide a replacement, refund, repair

or other type of ‘remedy’. The type of remedy available

depends on the problem.

What problems should the store fix?

It’s faulty.

You are entitled to return a faulty item, as goods and

services must be of acceptable quality.

An item is faulty if it:

• does not do what it’s normally supposed to – for

example, my toaster doesn’t toast bread

• has a defect – my toaster’s timer knob fell off soon

after I bought it

• is unacceptable in appearance or finish – my toaster

is scratched

• is unsafe – sparks fly out of my toaster

• isn’t durable – my toaster broke down only three

months after I bought it

You are not entitled to return an item when:

• the store told you (or displayed a sign) about hidden

defects before you bought it

• you examined the item before buying and didn’t find

defects you should have noticed

• you used the item in an ‘abnormal’ way, or

• you have used the item for a very long time.

I only found out it was faulty after I used it.

You can return a faulty item even if you have:

• worn or used it

• removed the tags or labels, or

• removed it from the original packaging.

I bought a shirt and wore it a few times, but the dye ran

the first time I washed it, even though I followed the

instructions on the label.

It doesn’t match the sample or demo model.

When you buy an item based on a sample or model, it

must match that sample. If the item is so different you

would not have bought it, you are entitled to a refund.

I ordered a couch based on a fabric sample, but when it

arrived, it was a different colour to the sample

It doesn’t match the description.

The item must match its description (for example, on the

label or in a TV commercial). If it is so different from the

description that you would not have bought it, you are

entitled to a refund.

I bought a wallet described as `leather’ in the store’s

catalogue. When I got home, I discovered it was

actually vinyl.

It doesn’t do what the salesperson said.

You can return an item if it doesn’t do what the

salesperson told you it would.

I bought a watch, which the salesperson said I could use

when diving – but when I wore it in the sea, it filled up

with water.

It doesn’t do what I asked for.

You can return an item that doesn’t do a specific job

or achieve a specific purpose if:

• before buying, you told the salesperson what

you wanted it to be able to do, and

• you relied on the store’s advice when choosing

the item.

I told a car dealer I wanted a car that could tow my boat.

The dealer sold me one, saying it would do the job. That

night I read the safety manual and found the new car

can’t safely tow any boat.

I changed my mind.

A store doesn’t have to allow you to return an item you

have simply changed your mind about. However, some

stores have their own in-store policy to offer a refund,

exchange or credit note for ‘change-of-mind’ purchases.

I don’t have a receipt.

You need to prove the item was purchased from that

business. If you don’t have the cash register receipt,

you can show, for example:

• a credit card statement

• a lay-by agreement

• a confirmation or receipt number from a phone or

online purchase.

I received it as a gift.

Gift recipients have the same refund rights as customers

who buy directly – but you can only return the item if

you have proof of purchase. See above.

Convoy Entries

Whilst we make every effort to provide correct information on convoy entries, entry is subject to be completed on the day of the advertised convoy taking place. If extreme weather forces the closure of the event we will post information on this website regarding an alternative date. In most cases the event will continue regardless of weather conditions. Refund for unplanned failure to attend any event/s Brisbane Convoy for Kids Inc advertises is out of our control and will be dealt with on a case by case basis, however a general rule applies under Qld Law above.


Uncollected goods

We ask you to be at the presentation ceremony on convoy day to collect all trophies and awards. In the event you are unable to be present we will contact you, providing you have supplied correct and up to date contact information. If not collected within 6 months the trophy/s may be re-used at our discretion.